The Securus company has worked to provide solutions to inmates in jails across the country. They have made sure that the inmates have what they need when it comes to small comforts. From phone calls to commissary, Securus handles all of the problems and little luxuries that inmates can afford. They are able to do most of their commissary shopping while they are at the Securus kiosk. They are also able to use these to send monitored emails to their loved ones on the outside. Securus has made it possible and easier to handle other forms of communication between inmates and their loved ones.
The latest technology that has been created by the company is in the form of complaint forms. Before Securus came up with this, inmates had to submit their complaints to the correctional officers. This really wasn’t the officers’ job duty but was something that they were expected to do. They then needed to submit these complaints to the chain of command to eventually reach the administration. It was very easy for complaints to get lost or forgotten about when they were making their way to the administrative member that they want their complaint to go to.
The use of the Securus machine is also going to allow the jails to become safer. When correctional officers are focused on submitting complaints and doing the bidding of the inmates, they are not able to focus on maintaining safety within the jail. If they do not have to handle complaints, they are able to focus more on the security of the jail and to protect the inmates as well as the other employees who are in the jail. Securus, ultimately, will make prisons safer for the people who work there and for the inmates who are housed in the prison.