If you or a friend or family has ever been incarcerated, you may already be familiar with Securus Technologies. This company specializes in connecting inmates with their loved ones. They provide many different services, however, they’re most known for phone and video visitation. Other services introduced during recent years include voicemail, email, and other messaging services. Securus Technologies also provides valuable monitoring services for those internal and externally involved in the corrections process. Securus is headquartered in Dallas, Texas, has served over 1.2 million inmates, and has been in business for over 30 years.
Staying ahead of the competition is a priority to Securus Technologies. As a result, the company can provide more services at affordable rates. This was a concern in past years, as nearly all telecommunications providers in corrections were forced to charge much higher rates. Another way Securus Technologies has stayed ahead of the pack is by acquiring numerous companies over the years. The most recent acquisition is GovPayNet. This company processes payments for many governmental entities and will help streamline the correctional process, even more, saving all users valuable time and money. GovPayNet has been in business for over 20 years and was designed to provide a single solution to payment processing.
Securus Technologies advancements have gained much attention. Customer satisfaction survey scores have increased drastically over the years. Having a 95 percent satisfaction rating is an accomplishment for any company, even those not involved in a challenging field like corrections. The company has also been awarded an “A+” rating by the Better Business Bureau. This is also a huge accomplishment due to the size and nature of the business. The managing officers at facilities across the country have also given Securus Technologies their endorsement, and look forward to what innovative ideas the company will implement next.