Category Archives: Industry Secreta

‘It is for the love of the industry’ Says Rick in a Glaring Expose of Industry Peers

As a custodian of law and order, Securus Technologies has lived to its true billing and released a series of reports exposing misconduct by other inmate service provider companies. In its first release, Securus America has highlighted a number of wrongdoings and integrity breaches by Global Tel Link (GTL); an inmate communications provider. Full article on

PR Newsire reported on Securus releasing the bombshell in a press release where GTL is implicated in multiple gross misconducts. The Chief Executive Officer of the company says its nothing but a commitment to integrity that is needed in the law enforcement industry perhaps more than any other.

Over the next six months, the company has resolved to review multiple issues of systematic wrongdoings by GTL in an attempt to shame them and compel them into acting with higher integrity. And in walking the talk, the company had the following allegations against GTL:

  • Programming clocks in their telephones at correctional institutions adding between 15 to 36 seconds to the duration of each call
  • Programming its telephones to rate calls on basis of higher rates than the rates permitted either under PSC rate caps or its own
  • Artificially inflating its customer charges through addition of various amounts of money to its calls post rating.
  • Billing of single call more than once

Securus Technologies is a Dallas-based for-profit prison technology company. It serves in excess 1,200,000 inmates across North America and more than 3,450 public safety, law enforcement and corrections agencies. The company was founded in 1986 and employs approximately 1,000 people. It has active contracts with 2,600 correctional facilities in the United States. See their page.



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